Shipping policy

Shipping

Where we ship

Snugget currently ships within Canada only. We are working on opening up to more countries. If you are outside Canada and would like to know when we reach you, get in touch through our contact page.

Shipping costs

Shipping is free on every order, with no minimum to reach. Because we ship within Canada only, there are no duties or customs charges to pay on delivery.

How long it takes

Orders typically arrive within 1 to 3 weeks of being placed. Our pieces are made and sent by our production partners, so the first part of that window is preparation and the rest is transit.

Orders placed during a sale or a busy period may take a little longer. If yours is going to run past three weeks, we will email you rather than leave you guessing.

Tracking

You will receive a confirmation email with a tracking number once your order is on its way. Tracking can take up to 48 hours to begin updating, which is normal and does not mean anything is wrong.

Incorrect addresses

Please check your shipping address carefully before you pay. We are not able to redirect a parcel once it has shipped. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery, and the cost of that second shipment is yours.

Delays outside our control

Once a parcel is with the carrier it is in their hands. Weather, strikes and carrier backlogs can all slow delivery. We will always help you chase a delayed parcel, but we cannot guarantee carrier timelines.

Lost or stolen parcels

If tracking shows your parcel as delivered but you do not have it, check with anyone else at the address and with your neighbours first, then contact us within 7 days and we will open an enquiry with the carrier.