Refund policy

Returns and refunds

We want the piece you ordered to work in your space. If it does not, you have 30 days from the day your order is delivered to return it.

What we can accept back

To be returned, an item must be unused, in the same condition you received it, and in its original packaging. Please hold on to the box until you are sure you are keeping the item.

We cannot accept returns on items that have been used, assembled, washed, damaged after delivery, or sent back without their original packaging.

How to start a return

Contact us through our contact page before sending anything back. Include your order number and a short note about why the item is going back. We will confirm the return address and walk you through it.

Returns sent back without contacting us first cannot be processed.

Who pays for return shipping

If you are returning an item because you changed your mind or it did not suit the room, you cover the cost of return shipping. We recommend using a tracked service, because we cannot refund a parcel that never reaches us.

If the item arrived damaged, faulty, or is not what you ordered, we cover return shipping and you are not out of pocket.

Damaged, faulty or incorrect items

Check your order as soon as it arrives. If something is damaged, defective, or is not the item you ordered, contact us within 7 days of delivery with your order number and a photo of the item and its packaging.

We will arrange a replacement or a full refund including any shipping you paid, and we cover the cost of getting it back to us.

Your refund

Once your return arrives and we have checked it, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days of that email.

How quickly it appears depends on your bank or card provider and can take a few further business days on their end. If more than 15 business days have passed since we confirmed your refund, please contact us.

Original shipping charges are not refunded on a change of mind return.

Cancelling an order

If you need to cancel, contact us as soon as possible. We can usually cancel an order that has not yet been dispatched. Once it has shipped, it becomes a return.